Basic: One of the payment of consideration for services, collection of charges provided under this application and website is through online payment.

Purpose and scope: This policy covers in its ambit the method of payment and refund. Users are deemed to agree to the following policy terms they are to understand that our policy in this regard governs the method of payment and refund if any and situation and circumstances under which refund can be made or requested by user. Any user hereby by availing service via this application/website, agree to the following policy terms as to refund policy once they make payment through online method using payment gateway. Any claims of ignorance by Users shall not be acceptable once they go for this method of payment.

The term “we” or “us” have been used below so as to mean ““X-Work“” admin and any person acting on their behalf like employees, partners including their assignees, licensee, executors etc. and the term “you” used to mean the person availing the services offered by us and has paid or is willing to pay for the same. These terms shall govern the rights and liabilities and by agreeing any user shall be deemed to have consented to same.

Rules of payment and Refund:

1. We offer the service through our application/website as specified territory only.
2. Details of charges to be paid for service are contained in this application/website and charges are to vary depending on various factors from time to time and also place to place.
3. We reserve the right to change the method of payment or temporarily suspend the facility of online payment at our discretion owing to technical difficulties or other circumstances beyond our control.
4. These terms of policy are additionally applicable to those customers making online payment using payment gateway.
5. A person intending to avail our services as given in the application/website has to make payment through online mode as condition precedent make payment for the same only then order is to be confirmed.
6. Service requested will be confirmed only after payment as mentioned is the general terms and conditions contained in the other part.
7. Users have to follow the instructions as provided therein and proceed to make payment.
8. If the app/website does not direct customer to payment gateway due to some technical difficulty it shall not constitute any omission from our part.
9. This facility is provided with the aid of payment gateway and User is required to fill in the particulars for that purpose and we do not in any way shall be responsible for the information provided about card details etc.
10. The charges provided shall include any charges towards :
• Service charges.
• Transaction charges
• Taxation.(if applicable)
11. In case of any wrongful deduction of amount from the account, or deduction of more than what was ought to have been deducted customers can approach the concerned bank and sort out the issue claim reverse we do not offer any remedy or part in this.
12. If in case we receive any such amount from users more than the actual amounts we wish to refund the same to users.
13. However the same shall be done once reconciliation is done from our end with payment gateway and not before.
14. Such amount shall be reversed only not later than one week after the reconciliation is done.
15. Any claim for refund of amount made after a period of 15 days of making payment shall not be entertained and user shall forfeit the right to claim refund if that case.
16. In case of any dispute as to refund claims customer can contact with us and try to settle the matter amicably.
17. Though refund will be made into the account of the customers they are not entitled to insist on the same method for refund it can be made either by payment gateway or wire transfer or any other mode.
18. By making refund in the circumstances aforesaid mentioned we are honoring our part and the same shall be in any way be taken as admission of liability from our end and shall not entitle the customers to claim damages from us.